Customer Support

For all your service needs, call our toll free support and application hotline.  The
 hotline is staffed from 8:00am to 5:00pm (EST).

Hotline: (800) 253-1230

Or you can send email to: customerservice@quadtech.com

If you are looking for Instructions Manuals, please click here.

If you are sending your unit back to us for calibration or repair, please contact our Customer Support Team for a Return Materials Authorization Number (RMA#) BEFORE sending your unit back to us.  This number, when placed on the outside of the shipping package, will speed processing at our Service Lab and will serve as a reference number for the time your unit is at QuadTech.

QuadTech Calibration & Repair Services

We offer expert onsite calibration & repair services for all our QuadTech instruments:  

• Electrical Safety Testers are calibrated and shipped back to you within 2 working days of receipt.
• Passive Component Instruments are calibrated and shipped back to you within 3-5 days of receipt.
• Flat repairs are performed and shipped back in 2 weeks.
• A calibration certificate is included in all calibrations performed by QuadTech.
• All measurements made in QuadTech's calibration process are traceable to NIST and are a key assurance of your instruments performance. QuadTech's product performance is compared to standards of known accuracy to ensure conformance with its published specifications.
• QuadTech's calibration system complies with ANSI/ NCSL Z540.
• QuadTech has implemented a six-point service program on all units. This insures your unit received the following:
  • Cleaned & Inspected
  • Calibration Performed
  • Calibration Sticker Replaced
  • Certificate Included
  • Before and After Data (If required)
  • Accessories Attached (if received with unit)
• QuadTech provides automatic notification via email or postal mail 30 days before your instrument is due for calibration (1 year after purchase).
• 90-day warranty on all services performed.

 Why choose QuadTech to do your Calibration Service?

Optional QuadTech Service Offerings

• Upgrades & Enhancements: A number of QuadTech instruments are eligible for firmware enhancements, software upgrades and/ or hardware upgrades. For descriptions of what this entails please visit the Upgrades & Enhancements page or call our Customer Care Center at (800) 253-1230.
• Accessory Discount Program: At the time you send your unit in to QuadTech for repair or calibration, you can purchase any accessory at a 10% discount. All accessory descriptions, pricing and pictures can be found online by visiting the Accessories pages.
• Spare Parts: For all QuadTech instruments, we maintain stock on all spare parts. For more information call our Customer Care Center - (800) 253-1230.
• Before & After Data: Before data is obtained by measurements that are made using NIST traceable standards when the unit arrives prior to calibration. Once the unit is calibrated and any necessary adjustments are made, after data is obtained using the same standards and test conditions as the before data. This data is available to customers at a reasonable fee.
• Online RMA Request available for service 24 hours a day, 7 days a week. Click here to request an RMA # online.